-FAQ
1, Are we manufacturers or traders?
We are manufacturer, Welcome to visit us! All of our machines we sell have our own design patents. With much more working and much better material used on our machines,the quality of ours has been much better than others .
2, How to pay if you decide to purchase our machines? And how long would it take to prepare the goods after payment?
we can accept PayPal, Western Union ,bank account,etc
And it would take us below 5 working days at most to prepare the machines if ordering below 4 sets at one time!
3, What is our warranty for the machines? And how would our warranty work?
We will provide 1 year of warranty for each of our machines, and if there is some part of the machine which won't work, just send us a small video and we will be able to judge which part is not working and mail you the non-working part for free and lively instruct you to change.
4, How it would be shipped? Do we support door delivery? And how much time and cost will it take?
Shipping method depends on your choices. We can support door delivery by air or to airport only to the worldwide by DHL, Fedex or UPS, and also we can do shipment to your sea port as well. The cost is different according to your location and the machine model you choose, you can ask for more courier cost details after deciding which machine to buy. For USA clients, we can do door delivery by air or by sea, by air would take 5 days, while by sea would take 35-40 days to your door.
- How can we make the high-quality glass door freezers?
We have been making the upright glass door freezers since year 2013. We are well aware of that most of the problems on the glass door freezers are caused by the defrosting issue. We have well solved the defrosting issues from following aspects:
1. Ensure the freezer body is flat & smooth and glass door gasket is strong, so no leakage on the glass door. And all the holes on the freezer body are completely sealed.
2. Use the right power defrosting heater.
3. Install the defrosting water collection tray & water draining pipe with heating wires.
4. Evaporator fan motors are delayed to work after the defrosting ends.
- Our Service
The warranty of our machines would be 1 year,and they have been modular manufactured.Just show us a small video if there is something wrong with it after buying,and we would be able to judge which part is not working,and then would send you the new parts for free and lively instruct you to replace clearly by video or pictures.
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